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Digital Applications
Mobile, web and business journeys connected to your existing systems, simplifying services, operations and collaboration.
Digital applications shaped around your business and audiences
Arès designs and integrates digital applications that bring services closer to their users and streamline internal operations. Each journey starts from the business, the available channels and the information system already in place.
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Experiences designed for every use
Portals, mobile applications, self-service and conversational channels meet the needs of customers, employees and field networks.
More value from existing systems
An integration layer connects new journeys to your core business system, ERP, CRM and document tools.
Security and continuity built in
Access, exchanges and operations are secured by design, in line with the constraints of your activity.
Sectors covered
Applications adapted to every sector
Our approach covers financial services as well as service, commerce and production companies, with journeys and priorities specific to each environment.
Financial services — banking, insurance, microfinance and other financial services
Telecommunications
SMEs
Retail & distribution
Industry & manufacturing
Sectors covered
Industries served
01
Digital experiences and self-service
We create simple, consistent access points across mobile, web and conversational channels, taking real-world usage and connectivity conditions into account.
In detail
Customers and users
- Mobile applications and web portals to view information, submit requests, send documents and track an operation.
- Self-service spaces providing access to everyday services without relying on a physical service point.
- Conversational channels, including WhatsApp, to initiate a request or track its handling.
Employees and field networks
- Adviser, agent and field-team portals providing access to relevant files and tasks.
- Continuity of the same journey across mobile, web, an agent and a service point.
- Interfaces designed to remain usable on limited networks and modest devices.
In detail
Customers and users
- Mobile applications and web portals to view information, submit requests, send documents and track an operation.
- Self-service spaces providing access to everyday services without relying on a physical service point.
- Conversational channels, including WhatsApp, to initiate a request or track its handling.
Employees and field networks
- Adviser, agent and field-team portals providing access to relevant files and tasks.
- Continuity of the same journey across mobile, web, an agent and a service point.
- Interfaces designed to remain usable on limited networks and modest devices.
02
Digital financial services
For banking, insurance, microfinance and other financial services, digital journeys bring the offer closer to the customer while remaining connected to core systems.
Use cases
Banking & microfinance
- Mobile and web banking: account overview, history, transfers, money movements and transaction tracking.
- Digital onboarding and e-KYC: information and document collection with embedded identity verification.
- Digital lending: simulation, application submission, decision and repayment tracking.
- Wallets, bill payments, savings and services accessible to customers or field agents.
Insurance
- Policyholder portal to view policies, pay premiums and download certificates.
- Digital subscription and file tracking from mobile or web.
- Claim declaration and handling with photo and supporting-document upload.
- Payments, renewals, reminders and notifications embedded in the journey.
Use cases
Banking & microfinance
- Mobile and web banking: account overview, history, transfers, money movements and transaction tracking.
- Digital onboarding and e-KYC: information and document collection with embedded identity verification.
- Digital lending: simulation, application submission, decision and repayment tracking.
- Wallets, bill payments, savings and services accessible to customers or field agents.
Insurance
- Policyholder portal to view policies, pay premiums and download certificates.
- Digital subscription and file tracking from mobile or web.
- Claim declaration and handling with photo and supporting-document upload.
- Payments, renewals, reminders and notifications embedded in the journey.
03
Onboarding, payments and transactional journeys
Sensitive steps are brought together in guided journeys, from onboarding through to confirmation and transaction tracking.
Cross-sector capabilities
Onboarding
- Mobile forms with saved progress and completeness checks.
- Document collection and information transfer to the teams responsible for approval.
- Traceability of steps, decisions and the status communicated to the user.
Transactions and payments
- Payments, transfers, top-ups and recurring services brought together in short journeys.
- Connection to wallets and payment methods available in the relevant ecosystem.
- Confirmation notifications and tracking for sensitive operations.
Cross-sector capabilities
Onboarding
- Mobile forms with saved progress and completeness checks.
- Document collection and information transfer to the teams responsible for approval.
- Traceability of steps, decisions and the status communicated to the user.
Transactions and payments
- Payments, transfers, top-ups and recurring services brought together in short journeys.
- Connection to wallets and payment methods available in the relevant ecosystem.
- Confirmation notifications and tracking for sensitive operations.
04
Digital processes for businesses
Business applications extend the user-facing experience by automating processing, approvals and the flow of information across the organisation.
By sector
Telecoms & SMEs
- Portals and business applications connected to management and customer-relationship tools.
- Digitalisation of requests, complaints, approvals and document exchanges.
- Automation of IT operations and repetitive tasks to streamline service delivery.
Retail & distribution
- Availability and monitoring of sales systems, points of sale and management tools.
- Protection of e-commerce platforms and customer portals.
- Collaborative workflows across warehouses, teams and points of sale.
Industry & manufacturing
- Business applications for production tracking, maintenance and field interventions.
- Automation of industrial workflows and associated IT processing.
- Management and security of extended IT estates and connected equipment.
By sector
Telecoms & SMEs
- Portals and business applications connected to management and customer-relationship tools.
- Digitalisation of requests, complaints, approvals and document exchanges.
- Automation of IT operations and repetitive tasks to streamline service delivery.
Retail & distribution
- Availability and monitoring of sales systems, points of sale and management tools.
- Protection of e-commerce platforms and customer portals.
- Collaborative workflows across warehouses, teams and points of sale.
Industry & manufacturing
- Business applications for production tracking, maintenance and field interventions.
- Automation of industrial workflows and associated IT processing.
- Management and security of extended IT estates and connected equipment.
05
Integration, security and modernisation
Whatever the sector, a new digital experience must integrate sustainably with the information system and remain manageable by internal teams.
A shared foundation
Integration & modernisation
- Application interfaces connecting new channels to core business systems, ERP, CRM and document tools.
- Orchestration of operations spanning several systems, with recovery in case of failure.
- Progressive modernisation of existing applications and interfaces, without systematically replacing the foundation already in place.
Security & operations
- Authentication, entitlement management, encryption and operation logging.
- Security embedded in the development lifecycle, with testing and checks before go-live.
- Application monitoring, service continuity and preparation for incident recovery.
A shared foundation
Integration & modernisation
- Application interfaces connecting new channels to core business systems, ERP, CRM and document tools.
- Orchestration of operations spanning several systems, with recovery in case of failure.
- Progressive modernisation of existing applications and interfaces, without systematically replacing the foundation already in place.
Security & operations
- Authentication, entitlement management, encryption and operation logging.
- Security embedded in the development lifecycle, with testing and checks before go-live.
- Application monitoring, service continuity and preparation for incident recovery.
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