Data Driven & AI

Implementation and analytics

Effective implementation of data and analytics is undeniably crucial to business success. Used well, data offers exceptional opportunities to meet current and future challenges. At Arès, we enable organisations to build the skills needed to make the most of their data, applying data science at enterprise scale.

Data management

Unlock the potential of data for your team. Make informed operational decisions by giving employees and stakeholders instant access to real-time, data-driven information.

Process management

Business-process optimisation makes it possible to identify, model and optimise processes so they become more effective and efficient — shorter lead times, lower operating costs and better product or service quality.

Marketing automation & customer engagement

Maximise the impact of your data for highly personalised customer interaction.

• Omnichannel marketing automation: orchestrate complex, personalised campaigns in real time across every touchpoint to increase engagement and conversion.
• Digital behaviour analytics: visualise real user journeys across your interfaces, identify friction points and improve usability to reduce drop-off.
• Customer Data Platform (CDP): unify your data sources for a 360° customer view and genuinely data-driven marketing strategies.

Digital complaint management

Improve customer satisfaction through agile, transparent resolution.

• Multiple capture channels: let customers submit and track requests via mobile, web or conversational platforms such as WhatsApp.
• Automated escalation workflows: reduce handling times through intelligent routing of cases to the right business experts.
• Performance steering (SLA): track resolution indicators in real time to guarantee service commitments are met.

Banking: modernisation without disruption

Accelerate your digital transformation while protecting your technology legacy.

• Mobile & Web Banking platform: a smooth, native experience covering all use cases (Retail, Corporate, Islamic) on Android, iOS and Web.
• Digital onboarding & e-KYC: digitise account opening with OCR identity capture, biometric selfie and automatic document validation.
• Legacy modernisation: refresh your existing systems and critical interfaces without replacing your Core Banking system.
• DevSecOps security & compliance: secure your banking applications by design to meet the strictest regulatory requirements.

Insurance: agility & closeness

Simplify policy management and speed up claims settlement.

• Policyholder self-service: a single space to view policies, pay premiums and download certificates independently.
• Digital claims management: report a claim in a few clicks with instant photo and document upload for faster handling.
• Mobile payments & reminders: integrate mobile wallets to ease renewals and automate payment notifications.

Industry & manufacturing

Optimise critical operations and secure your infrastructure.

• Industrial IT management & security: protect extended IT estates and connected machines (IoT) against cyberthreats.
• Workflow automation: streamline industrial processes and IT batches to guarantee uninterrupted production.
• Low-code modernisation: rapidly deploy agile business applications for production tracking and field maintenance.

Retail & distribution

• Sales-system availability: guarantee the reliability of your points of sale (POS) and ERP through proactive monitoring.
• E-commerce security: protect your online sales platforms and customer portals against application vulnerabilities.
• Collaborative workflows: digitise internal processes to strengthen coordination between warehouses and stores.

• Enabling fast, well-informed decisions
• Optimising online sales conversion rates
• Maximising return on investment of online campaigns
• Reducing time to market
• Producing reliable data

Audience generation

• SEO – organic search
• SEA – paid search
• Content marketing
• Media planning
• Emailing

Digital performance

• KPI definition
• Web analytics
• Tagging audit and plan
• Training
• User journeys and UX

Social media and online reputation

• Community management
• Social media marketing
• Editorial strategy
• Advisory and strategy
• Social media training

Content marketing

• Content creation
• Platform strategy
• SEO-optimised content
• Expert guides
• Performance analysis

Business transformation & innovation

To thrive today, companies must accelerate their digital transformation and build key skills to stay adaptable, resilient and competitive.

We support our clients through successful transformation to build a promising future, focusing on economic development, innovation, data transformation strategy and training.

Automation and AI

Automation and artificial intelligence are levers for outperforming the competition. We help our clients increase the productivity and accuracy of their business processes, refocusing teams on high-value tasks.

• Artificial intelligence
• Intelligent automation
• Enterprise performance management
• Technology modernisation

Automation & RPA

Improve your teams’ efficiency through automated flows. Build automated work processes and boost your robotic process automation (RPA) capabilities to coordinate diverse applications, systems and mobile services.

Enterprise Performance Management (EPM)

By focusing on innovative strategies, business-unit performance management, digital transformation and project management, we aim to create effective solutions.

From strategic plans to concrete implementation, we work across the whole process, with emphasis on organisational culture, change management and the adaptive evolution of structures.

Arès Digital Workplace: an integrated Microsoft solution

Our Microsoft-based Arès Digital Workplace solution integrates seamlessly with your existing tools while offering advanced capabilities to support your company’s growth.

• Seamless integration: connect your existing applications to Microsoft 365 for a smooth, continuous user experience.
• Stronger collaboration: Teams, SharePoint and OneDrive supporting teamwork wherever your people are.
• Security and compliance: identity governance, data protection and adherence to your regulatory requirements.
• VDI Horizon: high-performance virtual desktops accessible from any device.