Take on your biggest challenges
Helpdesk ITSM & ITAM
Fewer interruptions for your users and an IT estate finally under control.
Discover the power of our solutions: ITSM and ITAM
Discover our advanced helpdesk solutions, designed specifically for the needs of modern organisations. At the heart of our offering are ITSM (IT service management) and ITAM (IT asset management) mobile applications dedicated to simplifying incident reporting and improving overall IT estate management.
Our mobile applications offer unmatched flexibility, letting users report incidents, manage physical inventory and coordinate interventions directly from their smartphone or tablet. This mobile approach delivers greater responsiveness, enabling fast incident handling and effective problem resolution.
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Incidents resolved faster
Incident management follows ITIL practice: the impact on your services is anticipated, then normal operation is restored quickly.
An up-to-date IT estate
Asset management automatically inventories your hardware and software, including physical stock-taking in the field.
Reporting from mobile
Your users report an incident and your technicians coordinate their interventions from a smartphone or tablet.
Sectors covered
Industries served
01
Incident management (ITSM)
Respond effectively to your organisation’s operational challenges with a complete incident-management solution.
Built on ITIL best practice, our tool helps you anticipate potential incidents and minimise their impact on your services. When an incident occurs, our dedicated module gives you a fast response to restore normal activity and maintain optimal availability.
In detail
Key strengths
- Proactive prevention: adopt a preventive approach using ITIL best practice to anticipate and avoid incidents.
- Fast response: when an incident occurs, our module enables a rapid reaction to minimise disruption and restore normal service.
- Built-in traceability: track, resolve, close and follow up incidents, ensuring full lifecycle management of every incident.
- Maximum flexibility: benefit from great flexibility and usability with our standard module, suited to varied operational needs.
Features
- Channel diversity: web portal, phone intake, email, CTI interface, chatbot and integration with the Teams application.
- Automated incident assignment: improve responsiveness with automated assignment, ensuring a fast and appropriate response.
- Customisable incident types and templates: configure incident management to your specific needs.
- Automatic knowledge-article suggestions: speed up resolution by automatically suggesting relevant knowledge articles.
- Intervention management with planning view: organise team interventions through an intuitive planning view.
- SLA / OLA management with alerts: ensure service-level agreements are met, with alerts for proactive management.
- Automatic email notifications: stay informed in real time as incidents progress.
In detail
Key strengths
- Proactive prevention: adopt a preventive approach using ITIL best practice to anticipate and avoid incidents.
- Fast response: when an incident occurs, our module enables a rapid reaction to minimise disruption and restore normal service.
- Built-in traceability: track, resolve, close and follow up incidents, ensuring full lifecycle management of every incident.
- Maximum flexibility: benefit from great flexibility and usability with our standard module, suited to varied operational needs.
Features
- Channel diversity: web portal, phone intake, email, CTI interface, chatbot and integration with the Teams application.
- Automated incident assignment: improve responsiveness with automated assignment, ensuring a fast and appropriate response.
- Customisable incident types and templates: configure incident management to your specific needs.
- Automatic knowledge-article suggestions: speed up resolution by automatically suggesting relevant knowledge articles.
- Intervention management with planning view: organise team interventions through an intuitive planning view.
- SLA / OLA management with alerts: ensure service-level agreements are met, with alerts for proactive management.
- Automatic email notifications: stay informed in real time as incidents progress.
02
IT asset management (ITAM)
Optimise control of your IT and hardware estate by adapting the solution to your specifics through our dedicated module.
This module provides effective asset management across multiple sites and companies. Organisations are described according to their structure (department, service, user) and their physical location (site, building, floor, room, socket). Extensive customisation is possible, letting each user configure estate management to their particular needs.
In detail
Features
- Administration across multiple sites and companies: centralised, consistent management.
- Fast asset creation: simplify the process with quick, efficient creation of hardware records.
- Stock management with alerts: control stock levels and receive alerts for proactive management.
- Consumables management: track and manage the consumables tied to your hardware.
- Contract management: centralise the contracts linked to your IT estate.
- Equipment lifecycle management: from acquisition to decommissioning.
- Management and tracking of estate movements: follow equipment moves and transfers across your organisation.
- Licence management and software compliance: stay compliant with precise licence management.
- Project management: plan and track estate migrations, office moves and deployments.
Key strengths
- Inventory control with barcode scanners: run efficient inventory checks for fast, accurate stock entry.
- Complementary to software-distribution and imaging modules, for complete and consistent management.
- Form customisation: adapt forms to your specific needs.
- View configuration: set up views to your preferences with flexible options.
In detail
Features
- Administration across multiple sites and companies: centralised, consistent management.
- Fast asset creation: simplify the process with quick, efficient creation of hardware records.
- Stock management with alerts: control stock levels and receive alerts for proactive management.
- Consumables management: track and manage the consumables tied to your hardware.
- Contract management: centralise the contracts linked to your IT estate.
- Equipment lifecycle management: from acquisition to decommissioning.
- Management and tracking of estate movements: follow equipment moves and transfers across your organisation.
- Licence management and software compliance: stay compliant with precise licence management.
- Project management: plan and track estate migrations, office moves and deployments.
Key strengths
- Inventory control with barcode scanners: run efficient inventory checks for fast, accurate stock entry.
- Complementary to software-distribution and imaging modules, for complete and consistent management.
- Form customisation: adapt forms to your specific needs.
- View configuration: set up views to your preferences with flexible options.
03
End-to-end management (ITSM & ITAM)
Our complete ITAM & ITSM solution offers an integrated approach to managing your IT assets and delivering IT services. By combining a robust service desk, advanced estate management and a detailed hardware inventory, it aims to give you total control over your infrastructure.
In detail
Advanced service desk
Our service desk offers far more than a simple support interface. It acts as a central point for managing incidents, service requests and problems. Advanced features ease collaboration between teams, accelerating incident resolution and improving user satisfaction.
IT estate management
IT estate management goes beyond a simple equipment list. With our solution you can create, track and optimise the full lifecycle of your equipment, from acquisition to decommissioning. Extensive customisation of forms and views allows precise adaptation to your environment.
Detailed IT and hardware inventory
Deep knowledge of your IT and hardware inventory is essential. Our solution provides a detailed view of every item, enabling precise control of stock and assets. Using technologies such as barcode scanners for inventory control ensures fast, error-free data entry.
Power and configurability
The strength of our solution lies in its ability to adapt to your specific needs. Configurable features offer maximum flexibility, letting your organisation set the solution up around its own processes and requirements.
By choosing our ITAM & ITSM solution you opt for a holistic approach to managing IT resources, supporting operational efficiency, cross-department collaboration and a complete view of your infrastructure.
In detail
Advanced service desk
Our service desk offers far more than a simple support interface. It acts as a central point for managing incidents, service requests and problems. Advanced features ease collaboration between teams, accelerating incident resolution and improving user satisfaction.
IT estate management
IT estate management goes beyond a simple equipment list. With our solution you can create, track and optimise the full lifecycle of your equipment, from acquisition to decommissioning. Extensive customisation of forms and views allows precise adaptation to your environment.
Detailed IT and hardware inventory
Deep knowledge of your IT and hardware inventory is essential. Our solution provides a detailed view of every item, enabling precise control of stock and assets. Using technologies such as barcode scanners for inventory control ensures fast, error-free data entry.
Power and configurability
The strength of our solution lies in its ability to adapt to your specific needs. Configurable features offer maximum flexibility, letting your organisation set the solution up around its own processes and requirements.
By choosing our ITAM & ITSM solution you opt for a holistic approach to managing IT resources, supporting operational efficiency, cross-department collaboration and a complete view of your infrastructure.
04
Maintenance & support
Beyond the tools, we provide the skills that keep your information system running every day: a support contract, on-site resources or full operational ownership.
In detail
Support contract
- Resolution of technical issues, with clear response commitments.
- Administration and configuration of the products deployed.
- Preventive actions: regular health checks of your environments.
- Advice and technical guidance for your teams.
On-site resources
One or more qualified resources made available on site to help you manage your information system, under your own direction.
Managed services
Outsourced management of all or part of your information system: monitoring, updates, incident resolution and day-to-day administration, with service indicators tracked.
In detail
Support contract
- Resolution of technical issues, with clear response commitments.
- Administration and configuration of the products deployed.
- Preventive actions: regular health checks of your environments.
- Advice and technical guidance for your teams.
On-site resources
One or more qualified resources made available on site to help you manage your information system, under your own direction.
Managed services
Outsourced management of all or part of your information system: monitoring, updates, incident resolution and day-to-day administration, with service indicators tracked.
Not sure which offer fits? Talk directly with an Arès expert.
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